Self-service that actually deflects tickets
Give your customers a branded portal where they find answers in your knowledge base, track their tickets, and manage their organization -- without contacting your team.
Your portal, your brand
Deploy a customer-facing portal per project with your company name, colors, and logo. Customers see your brand, not ours. Configure a custom subdomain and go live in minutes.
- Custom display name, primary color, and logo per project
- Toggle portal on/off without losing configuration
- Customers create tickets with descriptions and track status
- Knowledge base articles visible for self-service resolution
Organization-aware support for B2B
Enterprise customers don't work alone. Osewa's organization feature lets you group customers by company, manage roles, and give team leads visibility into all their organization's tickets.
- Group customers into organizations with owner/admin/member roles
- Email domain allowlists for automatic org assignment
- Organization-wide ticket visibility for team leads
- Invite members via email tokens -- no admin intervention needed
Everything your customers need
Self-service tickets
Customers create tickets, view status, and send replies -- all from your branded portal. Filter by open, resolved, or all tickets.
Knowledge base search
Expose published articles to customers. Full-text search helps them find answers before creating a ticket.
B2B organizations
Group customers by company. Members see organization-wide ticket history. Manage roles: owner, admin, member.
Flexible authentication
Local passwords, external identity providers (OIDC/SSO), or anonymous access. Choose per customer or per tenant.
White-label branding
Custom display name, primary brand color, and logo. Your portal looks like your product, not ours.
Domain-based onboarding
Set email domain allowlists for organizations. Customers with matching domains are auto-assigned to the right org on signup.